Support Manager – Ensuring Excellence in Care Home Operations
Role Overview
Oaklake Search is seeking an experienced and committed Support Manager to oversee the daily operations of multiple care homes across the East of England This role focuses on maintaining high-quality care, ensuring regulatory compliance, and providing leadership to staff. You will play a key role in mentoring and training teams to uphold the highest standards of resident well-being.
- Ensure regulatory compliance by implementing policies and procedures that align with industry standards. Proactively identify risks and develop strategies to maintain adherence to legal requirements.
- Lead and develop teams by recruiting, training, and mentoring care home managers and staff to create a strong, supportive, and high-performing workforce.
- Enhance financial performance through budget management, financial analysis, and identifying business growth opportunities. Implement cost-effective solutions while maintaining quality care.
- Monitor care quality and resident satisfaction, ensuring a safe, comfortable, and nurturing environment. Continuously evaluate services and implement improvements where necessary.
- Foster strong relationships with residents, families, staff, and regulatory bodies, ensuring open communication and effective collaboration. Address concerns swiftly and professionally.
- Track and analyze performance using monitoring systems to measure key performance indicators (KPIs) and drive continuous operational improvements.
Required Skills and Expertise
- Registered Nurse (NMC) qualification with relevant post-registration experience.
- Strong background in care home management or a related healthcare leadership role.
- Extensive knowledge of compliance regulations, industry standards, and financial oversight within the care sector.
- Excellent leadership abilities, capable of motivating and guiding a team to deliver outstanding care.
- Exceptional interpersonal and communication skills, ensuring strong connections with internal and external stakeholders.
- Understanding of best practices in elderly care, ensuring residents receive the highest standard of support and accommodation.
- Ability to work efficiently under pressure, managing multiple responsibilities in a dynamic environment.
This is a fantastic opportunity to make a lasting impact by ensuring exceptional care standards while guiding teams toward success.
A salary of £60,000 is available
To discuss this role in confidence, contact Howard Green: howard@oaklakesearch.com | 07792 309378
