Oaklake Search have been exclusively engaged by a leading senior living operator of CCRC's to search for an Executive Director (Bench) to support communities across the Florida region.
Summary:
As Executive Director (Bench), you will support communities across a designated region, either supporting existing Executive Directors, or acting as Executive Director when the position is vacant. It is essential that you have flexibility to travel as you may be working in a community outside of your home location. (Executive Director responsibilities below)
The Executive Director is responsible for the leadership and execution of the
day-to-day operations for their community. The Executive Director directs and oversees
the hiring, supervision and development of a strong team of empowered leaders and team
members that support and emulate the company's Mission, Vision and
Strategic Objectives. The Executive Director ensures both resident and team member
engagement remain above industry standards, to provide a great place to live for residents and
a great place to work for team members.
Essential responsibilities:
o Supports and promotes the company culture through committed training
and daily interaction with residents and team members.
o Promotes an environment of successful aging through programming and
company partnerships.
o Manages the strategic plan in order to maintain quality services throughout the
community for residents consistent with company standards,
expectations and policies.
o Attracts, recruits, hires, develops and retains key leadership and management
teams throughout the community.
o Leads and drives strategies and programs that maintain a working environment
that supports team member’s professional growth by creating strong
performance standards and review, learning and development opportunities,
succession plans and programs that reward high performance.
o Develops a positive professional relationship with residents, resident family
members, team members, professional organizations, community groups, and
other appropriate entities as the leader of the community.
o Maintains and cultivates a positive relationship with residents through regular
individual and group interaction, attending and often times leading resident
meetings and functions.
o Meets routinely with the company Leadership to report on operational issues,
trends, barriers and resolutions.
o Represents the company in a professional manner consistent with
the philosophy and code of conduct set forth for the organization.
o Manages and directs corrective actions as necessary to ensure budget
performance for occupancy and expense targets.
o Initiates, designs and supports programs to adhere to all OSHA, workers
compensation and risk avoidance in collaboration with both the Home Office
Risk Manager and the local Safety Committees.
o Enforces reporting and Home Office Compliance Hotline initiatives and reports
all potential hazards, litigation or unusual events to determine plan of action or
preventative measures.
Sales and Marketing:
o In collaboration with the local Director of Sales and Marketing, Regional Director
Sales and Marketing (RDSM) and Vice President Sales and Marketing (VPSM),
ensures the sales team has clear expectations, monitors and maintains
accountability to support the day to day marketing activities and programs to
meet budgeted monthly and annual sales goals.
o Owns and manages an annual marketing plan to determine annual sales goals, in
collaboration with the local Director of Sales and Marketing, RDSM and VPSM.
o Directs and coordinates the development of the community’s advertising plan in
collaboration with the local Director of Sales and Marketing, RDSM and VPSM.
o Recommends modifications to the community’s residency and miscellaneous
marketing agreements, marketing policies, pricing and sales discounts, with the
support of the local Director of Sales and Marketing, RDSM and VPSM.
o Manages and holds the local Director of Sales and Marketing and local Sales and
Marketing Team accountable for both the annual performance goals and overall
census goals for the community.
Financial Management:
o Prepares the community’s annual operating budget, considering possible
variances and managing programs and strategies to ensure budgets are met.
o Implements and monitors financial and operational policies.
o Routinely presents financial and operational reports as required by Senior Management, various governmental agencies, as required.
Health Center Management:
o Maintains licensure and certification of the community; ensures compliance with
local, state and federal regulations; maintains personal administrator’s license (if
required).
o Maintains current knowledge and ensures compliance with applicable licensing
requirements, laws and regulations.
o Develops positive rapport with representatives of governmental agencies who
survey and inspect the community.
o Promotes and maintains a working relationship with various community health
delivery centers to consistently promote and sell the communities health center
capabilities.
o Removes barriers, responds and support Health Center Leaders to promote and
support constant learning and development.
o Ensures accessibility of the Administrator to health center residents and family.
o Maintains awareness of Medicare prospective payment issues which influence
the operation of the health center.
o Directs the collaboration necessary for accurate reporting on a routine basis
including annual Integrity Visits, Quality of Care Dashboards and collaboration
with the health services team to ensure current and future standards exceed
benchmarks.
o Ensures all corporate compliance programs and HIPPA directives are
implemented and monitored.
o Drives and maintains accountability to ensure Health Center census goals are
met by analyzing variances, trends and delivering on those measures.
• Comply with applicable federal, state and local laws, rules, and regulations; maintains
knowledge of and follows all company policies and procedures.
• Obtain knowledge and demonstrate the company principles, person directed
care and successful aging philosophies and their inherent core values of commitment,
respect, compassion, dedication, team work and quality.
• Maintain regular and punctual attendance at work and meetings.
Requirements:
• Bachelor’s degree in business, health care, gerontology, hotel/restaurant management,
or closely related area. Master’s degree is highly preferred.
• Must meet one of the three following qualifications:
o Minimum of seven (7) years of experience as an executive director or
administrator within a continuing care retirement community.
o Minimum of ten (10) years of experience as an executive director or
administrator in a long term care senior living environment that includes
demonstrated leadership within a health center.
o Minimum ten (10) years of progressive leadership with the hospitality industry to
include but not limited to hotel or resort management.
Knowledge, Skills & Abilities required:
• Ability to read, write and speak English sufficient to perform job duties and to interact
and communicate with residents, vendors and team members.
• Demonstrated skills and knowledge designing and executing strategy and goals to
increase both independent living and health center census are highly preferred.
• Licensed or ability to become a licensed health center administrator
• Strong background in operational and financial management with proven success
creating and executing strategies and plans that will increase overall business
performance, census and positive business outcomes.
• Demonstrated success communicating verbally and in writing, with strong presentation
skills for audiences at all levels in both small and large groups.
• A broad understanding of federal, state and local laws and guidelines related to the
operation and management within a long term care or continuing care retirement
community is highly preferred.
• Ability to lead and direct the leadership to effectively supervise team members and
work collaboratively in an organization or community that is considered a best place to
work.
• Ability to work effectively and diplomatically with a variety of audiences; to include
residents, resident family members, community groups and organizations, government
agencies, peers, direct reports, team members and senior leadership.
• Must be bondable and pass required background investigation to confirm eligibility to
work with dependent adults.
• A knowledge of and special sensitivity and desire to exceed the needs and lifestyle
requirements for seniors.
• Computer knowledge and skills, including Microsoft Office Products that include high
proficiency in Microsoft Word, Excel and PowerPoint.
